Data Center Operations Manager (Working Manager) Ajouter aux favoris

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a highly skilled and execution-focused Data Center Operations Manager to serve as a working leader within our Lyon data center. This role is designed for a hands-on operator who leads from the front-actively participating in day-to-day technical operations while guiding a small team to deliver high-performance outcomes.

The ideal candidate brings deep, practical experience in data center operations, asset management, and infrastructure support, with a strong bias toward action. This is not a purely supervisory role; it requires direct involvement in troubleshooting, incident response, and operational execution alongside the team.

Key Responsibilities

Hands-On Operations Leadership

• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities.
• Serve as the primary escalation point, while also directly contributing to incident resolution and root cause analysis.
• Lead by example in maintaining operational excellence, uptime targets, and service delivery standards.
• Work side-by-side with technicians and engineers to ensure efficient execution of all on-site activities.

Operational Ownership

• Own end-to-end data center operations at the site level, ensuring performance, reliability, and efficiency.
• Oversee vendor and colocation activities, while remaining directly engaged in execution and issue resolution.
• Maintain accountability for incident tracking, resolution, reporting, and continuous operational improvement.

Lightweight Team Leadership

• Provide day-to-day guidance and coordination for a small team of technicians and engineers.
• Support skill development through mentorship and on-the-job coaching rather than formal management layers.
• Foster a culture of accountability, responsiveness, and operational discipline.

Capacity & Process Optimization

• Contribute directly to capacity planning activities, ensuring alignment with real-time operational demands.
• Identify and implement process improvements based on hands-on operational insights.
• Drive continuous improvement initiatives grounded in practical execution and measurable outcomes.

Project Execution

• Lead and execute data center projects, including migrations, deployments, and infrastructure upgrades.
• Act as the on-the-ground owner for project delivery, ensuring timelines and quality standards are met.
• Collaborate cross-functionally while maintaining a strong execution focus at the site level.

Financial & Asset Accountability

• Support budgeting and cost control efforts through direct oversight of asset utilization and procurement activities.
• Ensure accurate tracking and management of data center assets and inventory.
• Make pragmatic decisions that balance operational needs with cost efficiency.

Communication & Coordination

• Communicate effectively with global stakeholders, vendors, and cross-functional teams in English (written and spoken).
• Ensure clear, timely, and professional documentation of incidents, updates, and operational reports in English.

Skills and Qualifications

• Proven experience in hands-on data center operations, with a strong track record of direct technical contribution.
• Deep technical knowledge of data center infrastructure, including hardware, networking basics, and facility operations.
• Demonstrated ability to operate as a working manager-balancing execution with leadership.
• Strong troubleshooting and incident management capabilities.
• Experience managing vendors and colocation environments, with direct involvement in issue resolution.
• Solid project execution skills with the ability to drive outcomes in fast-paced environments.
• Practical experience in capacity planning, asset management, and process improvement.
• Professional fluency in English (written and spoken) is mandatory; candidates will be assessed in English throughout the interview process.
• French language proficiency is highly preferred for local coordination.

About You

• You are a hands-on operator first, leader second-someone who prefers being on the floor solving problems rather than managing from a distance.
• You thrive in environments where you can directly impact outcomes through execution.
• You bring a strong sense of ownership and accountability for site performance.
• You are comfortable wearing multiple hats-operator, troubleshooter, coordinator, and leader.
• You lead through action, setting the standard for the team through your own work.
• You are adaptable, pragmatic, and focused on getting things done.

Experience Requirements

• 10+ years of experience in data center operations or similar infrastructure environments.
• Demonstrated experience working in hands-on technical roles within data centers.
• Prior experience in a lead or supervisory capacity, with a focus on working leadership rather than pure people management.
• Experience with colocation environments and vendor coordination.
• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus.

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.