Senior Indirect Operations Specialist

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for a Senior Indirect Operations Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

Reporting to the Head of Indirect, with a dotted-line to the central SalesOps team for tool access, backoffice configurations, and operational training, your day-to-day priorities are set locally. You coordinate with the Indirect Ops Specialist (L1 support), acting as an informal point of reference on process and operational topics, and collaborate with local teams (Territory Managers, Partnership Managers) and central teams (SalesOps, RevOps, Finance, Product). Your focus: designing and deploying the processes, tools, and routines that durably improve the commercial performance of the Indirect channels

What you’ll do:

Performance Monitoring

• Build and maintain tracking routines to monitor agent and reseller activity and performance, serving both field teams and management

• Proactively identify onboarded but not-yet-active clients (TBAMs), agents/resellers with declining activity, and end customers at risk of churn

• Produce regular reports on Territory Manager activity and Consultant/Reseller portfolios, for both

field teams and management

Process Design & Improvement

• Design and roll out robust processes for Indirect channels (e.g. prospect document verification,

TopOrder lead conversion tracking, SDR meeting conversion tracking)

• Manage daily Consultant commission validation while actively working to streamline and document

the process in preparation for future automation

• Document processes and drive their adoption across relevant stakeholders

Tooling & Automation

• Develop lightweight tools (dashboards, automations, forms) to give field teams and management

visibility into Indirect channel activity

• Identify recurring manual tasks and propose suitable automation solutions

• Contribute to the continuous improvement of CRM tools, Power BI reports, and operational

workflows used by the Indirect channels

Field - Central Teams Interface

• Gather and synthesize field needs, feedback, and issues (processes, product features, bugs) —

drawing notably on the Indirect Ops Specialist’s input — and relay them effectively to central teams

• Contribute to cross-functional projects impacting the Indirect channels, bringing field-level expertise

• Proactively suggest process or tool improvements that could enhance channel performanc

This role is perfect for you if you have:

• 2–4 years of experience in Ops, Sales Ops, or Business Ops with a strong process-oriented

component

• Able to work with increasing autonomy on operational improvement projects, from scoping through

to execution

• Comfortable with low-code / no-code tools (Make, Airtable, Google Sheets...), CRMs, and data

visualisation (Power BI or equivalent)

• Rigorous, organised, and able to manage multiple workstreams in parallel

• Fluent in both French and English (central teams are English-speaking)

• Experience in a partner, reseller, or independent consultant network is a plus

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level
  

What we offer:

• Private Health Insurance (50% coverage)

• Food allowance - 11,5 EUR per day (50% coverage)

• 25 days annual holiday

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!