Account Manager - Lyon

Account Manager - Lyon

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our France team. In this role, you’ll be responsible for the success of a strategic portfolio of key accounts, helping us implement the most relevant tools for our partners and users.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Restaurant Account Management team. We focus on managing key partners in mature sectors, providing them with high-level expertise and tailored support to ensure mutual growth on our platform.

Here’s what your day-to-day might look like:

• Portfolio Strategy: Manage a portfolio of key restaurants in mature sectors, acting as a Food Tech expert and a trusted partner for your specific zone.

• Profitability & Data: Optimise the profitability of your portfolio through personalised, long-term support built on rigorous data analysis.

• Commercial Performance: Analyse performance metrics and take decisive action, providing direct recommendations to the Regional Manager to drive success.

• Campaign Management: Suggest and implement bespoke marketing and promotional campaigns tailored to the needs of your restaurant partners.

• Operational Excellence: Closely monitor field operations to optimise the end-to-end experience for both our partners and our customers.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Expertise: Significant experience (typically 2–3+ years) in a similar account management or commercial role, with a proven track record of hitting OKRs.

• Negotiation Skills: Proven ability to lead complex commercial discussions, including contract negotiations and the deployment of new commercial tools.

• Analytical Mindset: A strong understanding of how to identify, interpret, and act on commercial and operational performance data.

• Field Presence: Strong "on-the-ground" expertise with the ability to maintain high-quality competitive intelligence and travel within your zone (approx. 3 days per week).

• Bilingual Communication: Mastery of English (written and spoken) to effectively defend viewpoints and collaborate with international teams.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here .

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. Deliveroo France is proud to have achieved a score of 98/100 on the 2024 Gender Equality Index .

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at [email protected] and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!