Customer Success Manager

Job Title:

Customer Success Manager

Location:

Lyon, France

Who are we recruiting for?

We are working on behalf of an award-winning, fast-growing Procuretech scale-up. This innovative company is a leader in spend analytics and procurement performance management, empowering procurement teams to unlock value and achieve strategic outcomes. They are on a mission to continue growing, delivering dynamic and impactful solutions to over 500 clients globally.

What will you be doing?

Lead strategic conversations with clients, defining and measuring success criteria across their journey.
Provide in-depth product knowledge and customer training to drive value realization.
Deliver engaging demos, business reviews, and training to various stakeholder groups.
Specialize in initiatives like Client Community Engagement and CX Ops, helping to shape the future of client relationships.
Manage and maintain a customer data repository to track health and performance metrics.

Are you the ideal candidate?

Proven experience in procurement, strategic sourcing, or consulting.
Comfortable with digital solutions and managing large datasets.
Demonstrated success in client-facing roles, with excellent communication skills.
Ability to collaborate cross-functionally and deliver results in a fast-paced environment.
Fluency in English (French is a plus).

What's in it for you?

Competitive salary with a comprehensive benefits package.
Growth opportunities in a vibrant and innovative company.
Supportive, collaborative work environment.
A company that values transparency, integrity, and creativity.
Flexibility and work-life balance.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.