Customer Success Operations (Internship)

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.

Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Main mission

As a CS Operations Intern, you will support the CS Operations managers in their day-to-day work, on tooling, data, and process-related questions.

Your core objective will be to help the CS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements.

Reporting directly to the CS CRM Manager, you will work on operational but business-critical processes, in close collaboration with CS teams across all regions (FR, DACH, IT, UK, SP, US).

Key responsibilities

Tooling & operational support for Customer Success Teams

• Manage tickets to support CS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes)
• Investigate bugs, inconsistencies, or unclear behaviors reported by users.
• Escalate complex or technical issues when needed, with clear context and analysis.

Root cause analysis & continuous improvement

• Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).
• Help define and document long-term fixes rather than one-off workarounds.
• Support the implementation of standard ways of working within the CS department.

Documentation & knowledge sharing

• Maintain and improve internal documentation (FAQs, how-tos, known issues, best practices).
• Help structure common requests and solutions so teams can become more autonomous over time.

Operational support

• Support CS Ops projects (process updates, reporting improvements, rollouts).
• Assist with data checks, analyses, and validation of dashboards or reports.