Account Manager Mid Market H/F/NB - CDI

Our Company:

Join Santévet Group, a leading pet insurtech in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees across Lyon, Lille, Barcelona, and Paris, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care. By joining our team, you’ll contribute to the success of our renowned brands such as Santévet, Jim & Joe, and Bulle Bleue.

Founded in 2003, Santevet currently sits within its 3rd investment cycle (Serie C), and has raised over 160m€ with leading funds such as Serena, ID Invest & Columna Capital. Our purpose is to "nurture the human and pet relationship for a better life" with the goal of becoming the most trusted pet care services leader in Europe.

Your Work Environment:

The position is a permanent contract, based in Paris or at our Lyon headquarters , with an expected start date at the beginning of January 2027.

3 days per week at the office are expected.

The Role:

Since the start of Santevet’s activity, its growth has been nothing else but exponential (+20% year over year). Every month, thousands of new pet parents trust our services, representing more than 500k clients.

We are looking for an Account Manager Mid Market to own and grow a portfolio of broker partners generating between €100k and €500k in ARR (annual revenue)

This is a business ownership role, focused on growth, partner health and long-term performance.

Your mission: grow Santévet’s Share of Voice, activate partners, improve conversion, protect revenue and turn field insights into concrete actions.

You will work closely with broker decision-makers and internal Sales, Marketing, Product, Operations and Customer Success teams.

Key Responsibilities:

Portfolio Growth

· Own the growth strategy and commercial performance of a Mid Market broker portfolio.

· Build Account Growth Plans based on revenue, potential, partner priorities and competition.

· Increase Santévet’s Share of Voice and identify new sources of production.

· Build a qualified expansion pipeline with clear revenue forecasts.

· Prioritise accounts by value, potential, risk and required coverage.

Partner Success

· Act as the trusted business partner and main point of contact for each account.

· Build strong relationships with decision-makers, sales leaders and operational teams.

· Understand each broker’s model, priorities and competitive context.

· Turn partner feedback into measurable improvement and joint success plans.

Retention & Anti-Churn

· Monitor partner health and detect early signs of disengagement or underperformance.

· Diagnose drops in quotations, activation, conversion, production or revenue.

· Lead recovery plans for at-risk accounts and protect recurring revenue.

· Coordinate escalations when product, technical or operational issues impact partner confidence.

Training & Enablement

· Design and deliver practical training for broker sales and distribution teams.

· Enable partners on Santévet’s offer, value proposition and competitive positioning.

· Adapt enablement to each audience and link training to commercial performance.

· Measure training coverage, adoption and business impact.

Governance & Performance Management

· Set the right governance cadence, from operational reviews to executive business reviews.

· Track quotations, activation, conversion, production, ARR, retention and churn.

· Lead reviews that drive decisions, commitments and next steps.

· Maintain reliable CRM data, forecasts, risks and opportunities.

· Produce concise, decision-oriented reporting for B2B leadership.

Cross-Functional Collaboration

· Represent partner needs across Sales, Marketing, Product, Operations and Customer Success.

· Translate partner issues into sized business problems and recommended solutions.

· Coordinate launches, campaigns, product updates and operational improvements.

· Keep ownership of partner outcomes, even when delivery depends on other teams.

Profile required

To successfully accomplish these tasks:

Hard Skills

· Account & Portfolio Management: account planning, prioritisation, growth strategy and stakeholder mapping.

· Commercial Performance: revenue growth, expansion, retention, churn management and negotiation.

· Data & Reporting: KPI analysis, business diagnosis, forecasting, pipeline management and CRM discipline.

· Partner Enablement: business reviews, partner training, executive presentations and launch coordination.

Soft Skills

· Ownership & Execution: accountability, high standards, pragmatism and sound judgement.

· Analytical Mindset: structured thinking, commercial curiosity and ability to simplify complex situations.

· Communication & Influence: clear communication, constructive challenge and strong partner-facing presence.

· Adaptability: resilience in demanding situations and comfort in fast-moving, cross-functional environments.

Interview Process

At Santévet, we aim for a straightforward and transparent recruitment process:

● Step 1: Initial phone call with Valentine, Talent Acquisition Specialist

● Step 2: Interview with Nadia, Team Lead, AM Partnerships

● Step 3: Case Study with Nadia, Team Lead, AM Partnerships

● Step 4: Interview with Antoine, VP, Commercial

The Santévet Environment

At Santévet, you’ll find:

● A pet-friendly wokplace where our furry friends share the space with us,

● Attractive financial benefits: meal vouchers (Swile), vacation bonus, 2 weeks abroad remote policy and mobility allowance, negotiated rates on services (Travel etc)

● A great working from home policy that offers flexibility and allows a good work-life balance

● A dynamic atmosphere with impressive double-digit growth,

● Spacious and comfortable offices,

● Close and approachable management

● Passionate colleagues just like you!