Customer Service Supervisor

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.

This is a fully remote position.

What We Offer

• Competitive salary
• PTO
• Work from anywhere
• A driven, collaborative, and passionate global team
• The opportunity to build and optimize a high-performing support function

Key Responsibilities

• Lead, coach, and develop a remote team of Customer Service Agents
• Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance)
• Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social)
• Oversee daily operations within our CRM (e.g., Zowie or similar platforms)
• Optimize workflows, automation, knowledge bases, templates, and SOPs
• Supervise order management in Shopify and fulfillment systems
• Oversee social media moderation and community engagement
• Collaborate cross-functionally to improve customer experience and operational efficiency

What We’re Looking For

• Proven experience leading or mentoring a customer support team
• Experience managing remote teams across time zones
• Strong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reporting
• Solid knowledge of Shopify and eCommerce operations
• KPI-driven, detail-oriented, and systems-focused
• Confident communicator in written and spoken English
• Proactive leader who thrives in a fast-paced, scaling environment
• Interest in natural health is a plus

If you’re passionate about leadership, operational excellence, and delivering exceptional customer experiences at scale, we’d love to hear from you.