French Speaking Customer Agent For FinTech Company - Work In Athens, Greece

French Speaking Customer Agent For FinTech Company

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we are trusted by both candidates and clients for our integrity, expertise, and commitment to excellence. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused French Speaking Customer Agent For FinTech Company position in Greece, based on-site in the vibrant city of Athens. This is a fantastic opportunity for French-speaking professionals eager to launch or advance their career within the fast-moving and innovative world of financial technology. If you are passionate about delivering exceptional customer experiences in the FinTech sector and are looking for French-speaking jobs that offer real growth potential, this role is the perfect next step for you.

Key Responsibilities

• Deliver high-quality customer support in fluent French via phone, email, and live chat channels, addressing enquiries related to FinTech products and digital financial services.
• Assist French-speaking clients with account setup, onboarding procedures, and the use of digital payment platforms and financial tools.
• Troubleshoot and resolve customer issues related to transactions, account verification, and digital wallet functionality in a timely and professional manner.
• Educate customers on FinTech product features, security best practices, and compliance requirements to ensure a safe and seamless user experience.
• Accurately log all customer interactions and case details in the CRM system, maintaining meticulous records in line with FinTech regulatory standards.
• Collaborate closely with internal teams including technical support, compliance, and fraud prevention to escalate and resolve complex customer cases.
• Monitor customer feedback and proactively identify recurring issues, contributing to continuous service improvement within the FinTech environment.
• Uphold strict data privacy and confidentiality standards in accordance with GDPR and financial services regulations at all times.

Requirements

• Native or fluent French language skills, both spoken and written, are essential for this role.
• A valid EU passport is mandatory for this position.
• A solid command of English for internal communication and documentation purposes.
• Previous experience in customer service, ideally within a FinTech, banking, financial services, or technology-driven environment is highly advantageous.
• Strong digital literacy and comfort navigating online financial platforms, mobile applications, and CRM tools.
• Excellent interpersonal and communication skills, with a genuine commitment to delivering outstanding customer satisfaction.
• A high degree of professionalism, attention to detail, and the ability to handle sensitive financial information with discretion and integrity.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the FinTech industry.
• 2 Extra Salaries Per Year — a generous 13th and 14th month salary bonus paid annually.
• Fully Paid Training to equip you with all the knowledge and tools needed to excel in the FinTech customer service environment.
• Comprehensive Health Insurance coverage for your peace of mind.
• A professional and inclusive international work environment in the heart of Athens, Greece.
• Clear opportunities for career progression and professional development within the FinTech sector.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most celebrated lifestyles — a perfect blend of ancient history, breathtaking Mediterranean landscapes, and a warm, welcoming culture that instantly feels like home. Athens, the capital of Greece, is a dynamic and cosmopolitan city where world-class museums, bustling street markets, rooftop bars, and sun-drenched beaches come together to create an extraordinary quality of life. With over 300 days of sunshine per year, Greece offers an unparalleled environment in which to live, work, and thrive — making it one of the most sought-after destinations for professionals seeking French-speaking jobs in Europe.

Beyond its iconic landmarks and stunning coastlines, Greece is celebrated for its exceptional cuisine, vibrant social scene, and an affordable cost of living that allows you to enjoy life to the fullest. The warmth and hospitality of the Greek people make settling into your new surroundings a truly enjoyable experience. For ambitious professionals pursuing jobs in Greece, Athens represents the ideal base — a city rich in opportunity, culture, and community, offering a life well-lived both inside and outside of the office. Whether you are seeking adventure, connection, or simply a fresh start in a beautiful country, Greece has everything you need.

How to Apply

If you are a fluent French speaker ready to take on an exciting new challenge in the world of financial technology, we would love to hear from you. This French Speaking Customer Agent For FinTech Company position in Greece represents a truly outstanding opportunity for driven individuals who are passionate about customer excellence and eager to grow within the FinTech industry. Don't miss your chance to join a thriving international team in one of Europe's most beautiful cities — click Apply Now to submit your application today and take the first step towards your next great career chapter. Mercier Consultancy Group looks forward to welcoming you.