Apprenticeship Global IT Service Operations and Support Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Finalité du poste

Vous assurez la mise en place, la maintenance et le support du parc informatique (sur site ou à distance). En tant que technicien confirmé, vous participez également à des projets transversaux : migrations, évolutions technologiques, déploiement de nouvelles solutions.

Missions

A. Support & Dépannage

• Assurer l’assistance utilisateurs de premier niveau.
• Diagnostiquer et dépanner les postes hardware et software (N1/N2) via prise en main à distance, téléphone ou intervention sur site.
• Gérer les commandes de matériel et remplacer les pièces défectueuses.

B. Gestion des incidents

• Escalader les incidents de niveau 3 (DSI locale ou centrale).
• Assurer une communication claire et fluide avec les utilisateurs concernés.

C. Installation & Administration

• Installer et configurer les nouveaux équipements : PC fixes/portables, smartphones, imprimantes, terminaux RF.
• Administrer le parc informatique : inventaire, identification, gestion des rebutés et destructions.

D. Reporting & Coordination

• Réaliser des reportings réguliers auprès du responsable hiérarchique.
• Identifier les incidents récurrents et les besoins futurs pour anticiper la maintenance préventive.
• Assurer le rôle de relais local pour l’informatique et remonter les projets locaux impactant l’IT.

Activités spécifiques – Intervention sur site

• Déploiement de services : déménagements, reconfigurations, installations.
• Accompagnement des prestataires intervenant sur les sites Bolloré Logistics France.

Compétences requises

Compétences Software

• Windows 10/11
• Microsoft 365
• Active Directory
• iOS / Android
• Outils ITSM / CMDB
• Utilisation de terminaux et lecteurs code-barres

Compétences Hardware

• Connaissance solide des environnements informatiques d’entrepôt
• PC fixes et portables
• Câblage, brassage, rackage

Compétences générales

• Aisance relationnelle
• Esprit d’équipe
• Autonomie

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.