Spanish & English - Chat/Email Customer Service Representative - Bulgaria

Description de l'offre

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

During a Typical Day, You’ll

Answer incoming written communications from customers
Connect and resolve issues with customers using written communication only
Stay up to date and learn about the latest technology quickly

Profil recherché

What You Bring to the Role

1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
Effective written communication skills including grammar and spelling in Spanish and English
Act as One as you work in a team setting
Desire to help solve issues, come up with solutions, and keep organized in your work

What You Can Expect

Leadership who are supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses
And yes... a competitive compensation package, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Relocation assistance available