Account Manager - Lyon

Role description

Provides day to day support for new and existing partners, contacting, informing and advising them about how to meet the demands of visitors to the Booking.com website. In addition, identifies and contacts prospective new partners, building positive relationships in order to generate future sales and repeat business. Improves services and relations with existing partners, analyzing relationships with a view to providing first-class customer service.

Key Responsibilities

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
• Acting on leads, partner feedback and information on competitor activity;
• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
• Responsible for providing trainings to accommodations about the online reservation systems;
• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Level of Education.Level of Education

• Bachelor degree

Years of relevant Job Knowledge.Years of relevant Job Knowledge

• Broad Job Knowledge (3 - 5 years)

Requirements of special knowledge/skills

• Solution oriented and result driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to multi-task & flexible attitude
• Commercially driven attitude
• Objection handling

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Please attach CV and additional documentation in English language.